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Frequently Asked Questions

Please find a list of the most frequently asked questions and answers below. We appreciate your time and strive to quickly and accurately provide answers to your questions.

#LoopToTheBeach Contest Rules

Please visit this website below for all the contest rules of #LoopToTheBeach in collaboration with Sunwing Airlines:
http://montrealdutyfree.wixsite.com/contest

What is duty free shopping?

Duty Free shopping give international travelers the opportunity to save big money on a variety of
products from high-end jewelry to premium liquor and tobacco. Our 3 Duty Free store locations in
the Montreal airport offers you the best products in ravel retail. Come in and say hi 365 days a
year from the first flight of the day until the last! Our stores service both the international
and US terminals.

Where I can find the cigarettes and tobacco products?

We carry a very extensive range of Tobacco products available only in store. For more
information about these products please contact our online shop customer service by email at:
websales@ari-na.ca or call us at 514-636-1227. Your email will be answered within 48 hours.

What if I can't find the product I am looking for?

There are over 14,000 products in the total The Loop Duty Free product range. Availability,
pricing and stock might vary between stores and our website. If you don’t see a product on our
website, it might not be available online, but in stores only. However, we’re working to have all of
the products you see in our stores available online in the near future. If you can't find what you're looking for please contact our online shop customer service by email websales@ari-na.ca or call us at 514-636-1227. Your email will be answered within 48 hours.

We will be happy to advise you if we have the product in stock and guide you through the purchasing process.

Where do I collect my purchases once I have pre ordered them online?

We have two signs posted collection points; one in the International Duty Free Store and a second collection point at the Transborder Duty Free store after you have cleared customs. Due to customs regulations, orders not collected prior to departing Canada cannot be collected upon your return. To collect and pay for your order you should present a printed copy of your order receipt and the relevant travel documents correlating with the flight details nominated on your order form. Please see our terms and conditions for further details.

What if your store is closed when I want to collect my Pre Order?

Don't worry! Our airport stores are open to serve customers on all departing flights, whatever the time of day or night. Your goods will be Ready for Collection on the day that you have specified.

How can I return a product?

We hope you are happy with the product(s) you have ordered, however if the product/s are faulty or damaged due to a genuine manufacturing defect within 30 days of purchase, please contact our online shop customer service at 514-636-1227 Monday to Friday from 8:30 am.to 4:00 pm or at websales@ari-na.ca Your email will be answered within 48 hours.

We will need the information below:
Bill-to name
Address and phone number
Reason for return
Copy of your receipt that you can fax to us at (514) 636-3095 or that you can send by email at websales@ari-na.ca

What happens if my flight itinerary changes?

Please notify us as soon as possible by contacting our online shop customer service at websales@ari-na.ca or by calling us at 514-636-1227. Your email will be answered within 48 hours.

What items can I purchase tax and duty free on departure from Canada?

All products categories listed on this website are available for purchase on departure from
Canada. It is your responsibility to familiarize yourself in respect of the allowances permitted for each
country that you will be entering and clearing customs. We provide some guidance on our
website in relation to the allowances applicable for the most popular travel destinations. Please see
the Duty Free Allowances section for further details.
*Please remember if you want to reduce stress, get to the airport at least an hour before the
recommended minimum check-in time.

What is my tax and duty free allowance?

Tax and duty free allowances vary by jurisdiction. For further information please see the Duty Free Allowances section on this website. Whilst every effort is made to ensure that the allowance information is correct, Customs regulations can change without notice. Please check with our staff or with the local Customs Authority prior to travelling. Passengers should ensure that prior to travelling they are aware of the Customs allowances for countries they intend to visit.

How do I know if the products I ordered are in stock?

Our database is updated frequently to ensure that all the products on this website are always in stock. If an ordered item becomes unavailable after it is ordered, we will notify you as soon as possible to offer substitutes or the opportunity to cancel your order.

Where can I find a full list of terms and conditions for use of this website?

Thank you for shopping with us! We look forward to fulfilling your order!